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VELUBIO · FAQ

الأسئلة الشائعة

إجابات شائعة حول المكونات والمواصفات والتسليم العالمي.

What is the difference between Type III humanized recombinant collagen and conventional collagen?+

Type III humanized recombinant collagen is produced by AI protein design and yeast expression, with an amino acid sequence highly consistent with natural human Type III collagen, a full triple-helix structure, thermal denaturation above 80°C (conventional collagen 40–60°C), soft-gel formation at 4°C, purity >95%, and significantly better biocompatibility and stability than traditionally extracted collagen.

Can you provide samples and COA?+

Yes. We provide free 5–10g samples for formulation evaluation, along with COA (Certificate of Analysis), MSDS and technical datasheets (TDS). Sample lead time is typically 3–5 days.

What is the minimum order quantity (MOQ)?+

MOQ varies by product: collagen powder typically from 100g, solution from 1kg, and bulk supply per contract agreement. Sample orders are not subject to MOQ.

Do you provide export documentation?+

Yes. We provide COA, MSDS, INCI names and batch test reports with every shipment, and assist with target-market compliance documents such as CPNP and REACH, supporting export to 36+ countries.

What are the shipping and storage requirements?+

Collagen powder can be stored sealed at room temperature away from light; solutions and highly active proteins are recommended for 2–8°C refrigeration or cold-chain shipping. Professional cold-chain packaging is available.

Can you customize specifications or private label?+

Yes. We support customization of concentration, packaging specifications and label design, as well as OEM private-label supply. Please discuss specific requirements with our sales manager.

What are the payment terms and lead times?+

We accept common international payment methods such as T/T and L/C. Samples ship in 3–5 days; bulk orders typically take 10–15 days (negotiable by order size).

How can I get technical support and formulation advice?+

Our professional R&D team provides technical support on application directions, dosage, compatibility and more, and assists with formulation development and product registration.

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